Helping tax agencies nationwide reduce and recover delinquencies.

We help tax agencies reduce taxpayer refunds and outstanding delinquencies by accurately reporting real estate tax amounts to our lenders and providing quick delinquency notifications. Our domestic team is respectful of each tax agency’s time and closely monitors tax timetables, to create an efficient and beneficial working relationship.

Real Estate Tax Management.
Working together to provide lenders the right information at the right time.

Our team works with tax agencies to provide lenders accurate real estate tax data, as close to real-time as possible. This reduces delinquencies and allows lenders to notify their borrowers of any issues in a timely fashion.

File accuracy verification minimizes errors.

Our tax research team verifies key pieces of data identified by the lender: parcel number, physical address and owner name. This 3-step process eliminates many errors and saves time for both the tax agency and lender.

Tax audits notify lenders of delinquent amounts.

At the end of each tax year, our skilled researchers contact the collecting tax agency (via website, report, email, phone, fax, mail) to confirm whether our lenders’ parcels are paid in full or delinquent for current and all prior tax years. If delinquent, the lender is provided the delinquent pay off amount through a specified period.

Escrow real estate tax reporting ensures accurate, on-time payments.

When a new tax year’s amounts are available, we obtain and report these as installments and/or full year amounts to the lender for correct payment on their escrowed parcels. This reduces the number of refunds issued on/for duplicate payments or payments made on the wrong parcel.

Third-Party Agency (TPA) or Escrow Payment Processing

When an electronic process is available, we work with our lenders to ensure bulk tax payments are sent correctly and efficiently to the tax office.

“You’re always respectful

of our busy seasons and don’t pester us with unnecessary phone calls. We all appreciate that in this office.”

– Wisconsin County Treasurer

“I can’t say enough good things about Info-Pro’s impact

on some lenders around here. We have fewer headaches from issuing refunds, that’s for sure.”

– Indiana County Deputy Treasurer

“Your people are always so friendly

when you call for tax information. My wife and I are still planning that vacation to see a Green Bay Packers game at Lambeau Field by the way…just let us know when winter finally ends!”

– Maine Town Tax Collector

Tax Agency FAQs

Can you tell me about who you are and what kind of information you are looking for?
What information do you need from the tax agency?
What information do you have on your parcels?
Can you tell your customer to make payment via the method we prefer?
We have a lender with a lot of outstanding delinquencies—can we tell them to partner with you?
Can you tell me about who you are and what kind of information you are looking for?

Info-Pro is a tax servicer for banks and credit unions. We monitor delinquencies within our customer’s portfolio in addition to reporting the tax bill amounts to the lender for disbursement. In some tax agencies, we help to facilitate the payment of taxes through a request and payment file or third party agency processing interface. Our goals are to help our customers make timely and accurate payments, reduce the number of refunds at the tax agency, and reduce your tax agency’s outstanding delinquencies.

What information do you need from the tax agency?

Depending on the search, we would either need to verify the tax status or determine the tax bill amount on a number of parcels. We always research the best way to obtain the information so we can help to make things more efficient in your office. Some of our research methods include: ordering reports, sending faxes, calling your office, or obtaining the information from your website, if available.

What information do you have on your parcels?

Info-Pro typically searches and reports tax information using the three pieces provided by our lenders: parcel number, property address, and owner name. If one of these pieces was not provided by the lender, we may ask the tax agency to provide it (helping to ensure we’re reporting tax information on the correct parcel). We always strive to report the parcel number in the preferred format for the tax agency.

Can you tell your customer to make payment via the method we prefer?

Absolutely. We flag our customers of any preferred payment methods the tax agency may have. This will include the correct mailing address, what to include with payment, and what payment methods are accepted.

We have a lender with a lot of outstanding delinquencies—can we tell them to partner with you?

You can absolutely refer them to Info-Pro Lender Services. We’d be happy to talk with them about the benefits of Info-Pro as their tax servicer and explain how we partner with other lenders who outsource all or a portion of their real estate tax monitoring and escrow tax reporting.

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