Escrow Services Support Specialist

Escrow Services Support Specialist


Under the direction of the Escrow Services Manager, the Escrow Support Specialist performs a variety of duties related to facilitating escrow tax payment processes, supporting customers and their use of Info-Exchange, along with coordination and facilitation of other customer related processes.

Essential Duties & Responsibilities

Duties include:

  • Guiding lenders through escrow payment cycles (within the Tax Agency’s tax payment timeline)
  • Collaborating to research and develop new escrow payment processes, work instructions and geographic nuances
  • Analyzing complex data discrepancies, documenting results, communicating with Lenders and Tax Agencies
  • Provide support to the Director and other team members in achieving the team’s goals


A Bachelor’s Degree and two years professional office experience is preferred.

Skills Required

  • Data Entry Accuracy
  • Detail – oriented
  • Adapts well to change
  • Problem-solving / Deductive reasoning skills
  • Knowledge of Microsoft Office applications, primarily Excel
  • Above average typing speed / Proficiency on 10-Key
  • Strong organizational skills
  • Strong communication and interpersonal skills
  • Positive Attitude


For further information or questions about the position please contact Debbie McFarlane, Vice President of People and Trust,

  • Accepted file types: pdf, doc, docx.